Terms and Conditions

Welcome to Eyfel-SA Platforms (Referred to as “the website/ online service”).

The website is operated by eyfel-sa.com. (Referred to as “we/our/us”) in Saudi Arabia.

As a user (referred to as “you/your/Customer”) of the website you must read and acknowledge the following terms and conditions:

By accessing this website, you agree to be bound by its Terms and Conditions. Please read carefully the Terms and Conditions before using the online service. If you do not agree (or cannot comply with) any of the Terms and Conditions, do not use the online service of eyfel-sa.com


As Saudi Law we over 5% as an (VAT) for any services or prodect in our platforms.


Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.


You are prohibited from violating or attempting to violate the security of the website, including without limitation:

Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,” mail bombing “or crashing”.

Sending unsolicited email, including promotions and/or advertising of products or services

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.


One registration only is allowed per person. An eligible entrant must be an adult, holding a valid ID, must enter on their own behalf, and must submit their full name, local mobile number and email address.

The details provided by you during registration will be protected in accordance with our privacy policy.

eyfel-sa.com reserves the right to change these Terms and Conditions at any time.

Registration includes the information (your information) that you need to provide us to deal with you and also to contact you. You agree that we may use (and update) your information to manage your Registration and to control your identity during the online checkout process.

The details provided by you during registration will be protected in accordance with our privacy policy. Your information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means.


As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletters or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.


We may monitor, record, store and use any telephone, email or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service.


While the website strives to provide accurate products information (such as stock availability, pricing, products features, images and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card account and notifying you by email that the payment has been processed.

Store prices will sometimes differ from the website prices and/or vice versa.

Stock availability and pricing are subject to change without prior notice.


The website provides the possibility to purchase product(s) online and to settle payment online or to pay on delivery based on shipping/delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals and operated from the Telr.com gatewayor PayPal .

We accept the following modes of payment:

“Cash on Delivery” transactions: a valid copy of ID, should be presented.

Online payment transactions: bank credit cards (Mada, Visa and MasterCard).

For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communication to and from the service provider”s site are encrypted too.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant Telr or PayPal.

Credit card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card- where you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, please do not use this facility.


Eyfel-sa.com reserves the right to cancel the order due to any of the following reason:

  1. Payment rejection.
  2. Orders placed during prices changes, or orders placed on products with wrong prices changes.
  1. Orders placed during stock changes.
  2. Order didn’t meet any of our e-shopping site terms & conditions.
  1. Wrong delivery address given by customer or wrong contact details or due to customer is not reachable.
  1. Cancelation by customer: To process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:
  1. The product/service(s) are not yet shipped to you. In case of cancelation after the order has been shipped to you, cancelation fees will apply. We have the full right to demonstrate whether an order has been shipped to you by the time of your cancelation request.
  2. We are unable to procure / deliver the product/service(s) in a reasonable time; that is (10) working days from the date we confirmed your order.


In case you are not satisfied with your product(s), or the product(s) is defective, within (15) days from the order date, you can request a “Return Material Pre-Authorization” to return the product(s)  Eyfel-sa.com.


Used or opened products.

Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” are valid for (15) days from date of order.


In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.


While preparing for a return, the product must be in its original packaging with a full set of accessories included. We do not accept the return of products which have been damaged as a result of misuse. Any return, exchange or refund process might take up to 15 working days and at our sole discretion, we may consider returns that do not satisfy the above criteria.

Law enforcement and judicial bodies

These terms and conditions are interpreted and applied according to the laws in force in the Kingdom of Saudi Arabia. Each team here agrees to appear before the courts of the courts of the Kingdom of Saudi Arabia in the commercial courts in Riyadh and waive any objections based on the place of the case.

Canceling accounts and termination

In addition to any legal or fair compensation, we may immediately revoke, without notice, these terms and conditions or cancel any or all of your rights granted under the terms and conditions. Upon any revocation of this agreement, you must immediately stop visiting and using the site and we may immediately cancel, as well as any legal or fair compensation, all your passwords, passwords or other identification methods, and we reject any visit or use of this site, completely or partially. Any invalidation of this agreement will not affect all rights and obligations (including but not limited to, payment obligations) of parties issued prior to the revocation date. You also agree that the site is no longer responsible for you or any other individual as a result of the suspension or revocation of the site. If you are dissatisfied with this website or any of its terms, provisions, regulations, policies, guidelines or Eyfel-sa.com practices regarding how to administer the site, your only and exclusive solution then is to stop using the site.


Eyfel-sa.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on our website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Contact us

We are here to serve you, so do not be shay just contact us from contacting page or send email directly to: support@eyfel-sa.com.